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Administration and Workflow design

Project: TRIANGLE

WP2: Knowledge Base

Lead: Ecotrans: Gordon Sillence, Herbert Hamele

Status: v1, 05 sep 2017

Tourism 2030 Work Flow Design

1. Induction structure for Administrators

What is the structure of the “Tourism 2030” platform?
How is the platform be administrated?

As first step the TRIANGLE HEIs determine each 1 or 2 persons as “administrators” of the 10 topics. These administrators will then be introduced to the structure, the administration section and tools

This will be done in following steps:

A video/ppt of how to do the topic administration job
A Gotomeeting session with the topic administrators to collect and to answer questions
Three Skype sessions with the topic administrators
A Help Desk for ad-hoc questions (email, skype)

2. Workflow Content

How to administrate the topic’s folders, how to submit, edit and approve content, how to manage the contributors?

2.1. Topic Structure

2.1.1.Short introduction containing focus and scope of topic (Introduction box, 200 - 300 words and picture)

2.1.2.More detailed description of the topic (role of stakeholders,

2.1.2.1. Additional Focus, Scope, History

2.2. Topic content

Each topic of the Tourism 2030 Knowledge Base gives access to

2.2.1. Stakeholders (who is who)

2.2.2. Good Practice examples

2.2.3. Resources (tools, courses)

2.2.4. Publications

2.2.5. Market Place (certified and awarded tourism, market solutions)

2.2.6. Observatory

2.2.7. Calendar (events)

2.2.8. News

2.3. Links to other Topics

2.4. Links to social network media pages

3. Dissemination of information

3.1. public information

3.2. information resticted to defined user groups (Triangle KA)

3.3. other

3. Work flow Calendar

Trimestral update cycle check (every 4 months)

When to do what?

Trimester III/2017 (draft)

Month	Activity	Expected Results	Remarks
September 2017	Determine administrators (name, email) produce ppt/video for Induction Induction meeting	Administrators introduced Structure, administration and workflow understood, questions clarified	Date for Induction meeting GoToMeeting: 22 September Time: 1:30 pm CEST, 12:30 pm UK/PT (60-90 minutes): ppt + questions
September - October 2017	Update the Topic introduction text	Introduction to 10 topics updated and completed
October 2017	Update existing Content per Topic Submit own content for getting familiar with the workflow Help Desk Skype meeting	Existing content reviewed and updated New content submitted per topic, e.g.: 10+ key stakeholders (who is who) 3+ Good Practice examples 3+ Resources (tools, courses) 5+ recent publications 5+ events	TO DO FIRST:
November 2017	Continue and review the workflow	Optimized workflow and more content submitted
December 2017	Analyse the results so far discuss the uses and benefits Determine the time table specify the Knowledge Base objectives 2018 and involvement / handover to further HEIs	Objectives 2018 specified Workplan 2018 agreed