CERVO MOUNTAIN RESORT

Contributor	Herbert Hamele
Country	Switzerland
Keywords	ETGG2030-GP ETGG2030-MAP
Organisation	CERVO MOUNTAIN RESORT
Postal address	Riedweg 156, CH-3920 Zermatt
Webpage	http://cervo.swiss
Release date	08/04/2022
Landscape type	Marine
Topics	Good Governance & CSR
GSTC Criteria for Industry	A1 Sustainability management system A4 Staff engagement A5 Customer experience B3 Local purchasing B4 Local entrepreneurs B6 Equal opportunity D1.1 Environmentally preferable purchasing D1.3 Energy conservation D1.4 Water conservation D2.1 Greenhouse gas emissions D2.2 Transport
Marketplace category	Accommodation Providers
Type	(Best Practice Business)

See all locations on the map

All versions
#	File name	Contributor	Release date	Uploaded by	Upload date	Size	Content type

Certified by ibex fairstay
Category:	Hotel and resort
Size:	Medium
Protected areas nearby:	Matterhorn and related Alpine landscape
Certifying body:	Ibex fairstay

Outstanding contributions

The CERVO Mountain Resort has 54 luxury bedrooms in seven lodges, three restaurants and a spa and resort facilities. It is located in the famous tourist centre of Zermatt, within sight of the Matterhorn. The description of the business underlines the opportunities for guests to explore the impressive nature surrounding the resort and to discover themselves, while also promoting interaction with staff and locals and contributing to shaping the Zermatt community in its culture, tradition and values. The CERVO has been granted gold recognition in the Ibex fairstay label. It has also received MyClimate Foundation’s 2021 Award as a pioneer of sustainable hotel business locally and globally.

Energy is sourced and stored via five geothermal probes. The heat pump is powered by solar energy. Waste heat is reused through efficient water heating and consolidation of the hotel’s channel system. Waste heat from commercial refrigeration is used for producing hot water. In some lodges intelligent technology measures air pollution and automatically ventilates the space when needed. Water saving devices are used throughout. Water is sourced directly from the glacier and purified by an osmosis water filter.

Guests are invited to offset their CO₂ emissions during their stay, with CERVO doubling this contribution. Management guidelines reduce emissions related to food and beverage. 65% of dishes offered are vegan or vegetarian, with all meat dishes subject to the payment of an additional CO₂ compensation fee. This is now also applied to the house beer. Zermatt is a car-free destination and the resort promotes arrival by train.

The land surrounding the resort is managed as permaculture and provides a source of some foods. Herbs and vegetables are grown in the gardens, which has perennial and berry hedges. The resort has its own bee colony and uses natural pest control methods. Local organic produce is used where possible, also working with other selected producers who have a proven track record of sustainability.

The resort has a fair employment policy and culture, based on a holistic approach. Mindful living and sustainable practices are passed on to employees every day. While all staff live locally, there is a wide diversity of origin as well as a gender balance, with 50% of management being female. There are strong links with the Zermatt community, centred on the relationship with local farmers and producers and the use of local construction services and materials. The sustainability ethos is demonstrated by projects such as a monthly soup table, a vegetable market and an annual sustainability day to raise awareness amongst employees and local people.

Key SDGs related to this action

See: Tourism for SDGs - Recommendations for Companies