Contributor Herbert Hamele
Country Austria
  • ETGG2030-GP
Postal address Hackengasse 20, A-1150 Wien, Austria
Release date 08/04/2022
Landscape type Urban
  • Good Governance & CSR
GSTC Criteria for Industry
  • A3 Reporting and communication
  • A4 Staff engagement
  • A5 Customer experience
  • A6 Accurate promotion
  • A7.3 Sustainable practices and materials
  • B7 Decent work
  • D1.1 Environmentally preferable purchasing
  • D1.3 Energy conservation
  • D1.4 Water conservation
  • D2.1 Greenhouse gas emissions
  • D2.2 Transport
  • D2.4 Solid waste
Marketplace category Accommodation Providers Accommodation Providers
Type Best Practice Business (Best Practice Business)
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Protected areas nearby:

Donau-Auen National Park;

Wienerwald Biosphere Reserve,

Historic Centre of Vienna

Certifying body:

Austrian Ecolabel for Tourism


Outstanding contributions

The Boutiquehotel Stadthalle is a 79 bedroom hotel located near the centre of Vienna.  Care for the environment dominates the hotel’s management ethos and its public facing image under the brand message ‘Green at Heart’. The website states that “There’s only one thing closer to our hearts than our guests: our environment!”  This is backed up by more detailed communication, including on how the hotel relates to each of the 17 SDGs. The hotel is certified by the Austrian Ecolabel and has also received various top environmental awards at a national and European level.

Boutiquehotel Stadhalle is the first zero-energy balance hotel in Europe. Energy consumption has been reduced so that it can all be met through the hotel’s own groundwater heatpump, photovoltaic technology and solar panels. Just by relinquishing the use of minibars the hotel was able to save 21,024 kg of CO2 per year. The hotel supports the use of energy efficient transport, providing  discounts for arrivals by bike and train and promoting use of the city’s cycleways.

Purchase of food and other supplies is carefully managed.  All produce used for breakfast is 100% organic. Local suppliers are used wherever possible and the use of transport from more distant sources is monitored – for example, coffee reaches them by sail.  Use of fish has been reduced and related to management of marine ecosystems. All cleaning products are microplastic free.  The hotel adheres to the concept of the International Zero Waste movement and materials used follow the cradle-to-cradle principle. Innovative and creative re-use of items is a feature of the hotel’s furnishings and design.  Eco-shower heads and flow limiters have reduced water consumption by up to 35%. 

As a city centre hotel, the Stadthalle has limited grounds. However, green foliage is a strong feature of the hotel.  The courtyard walls are completely covered in ivy. A lavender roof provides a habitat for bees and a source for producing honey, other dishes, and scent bags for use in the closets.

People-centred quality management involves precisely defined processes that not only make work easier but improve collective performance.  Service quality, work efficiency and stress-free conditions are the result. The hotel has also established various external partnerships.  Together with national and local bodies and other hotels and suppliers, it launched a project in 2017 dedicated to reducing waste in the hotel industry.

Key SDGs related to this action


See: Tourism for SDGs - Recommendations for Companies