Tourism2030 - A. Demonstrate effective sustainable management

A1

2019-04-10T06:41:40Z

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GSTC HTO Sustainability Management
A1. Demonstrate effective sustainable management.	EXAMPLE
The organization has implemented a long-term sustainability management system that is suitable to its reality and scope, and which addresses environmental, social, cultural, economic, quality, health and safety issues. INDICATOR: • There is a sustainability management system in place which is appropriate to the organizations scale and size. • The system addresses addresses environmental, social, cultural, economic, quality, health and safety issues. GUIDANCE: • Small organizations with few staff may have a simple system provided it is implemented (emphasis is on performance). Larger organizations must have documented systems, formal reporting, records and training (performance is vital with sustainable management embedded within organizations management).	Travelife for Accommodations: The business has policies which are accessible and which specify: How it reduces, minimise and manage its impact on the environment. How it supports and respects labour and human rights. How it engages with and supports the local community and businesses in addressing economic, social and cultural issues . Quality Assurance procedures. Health and Safety policies. INDICATOR: Policy documents are readily available to all stakeholders which show how the business addresses each of the items listed (i - v)

A3

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GSTC HTO Sustainability Management
A3 Guidance and training...
All personnel receive periodic guidance and training regarding their roles and responsibilities with respect to environmental, social, cultural, economic, quality, health and safety issues. INDICATORS: • All staff have awareness of their roles and responsibilities with respect to environmental, social, cultural, economic, quality, health and safety issues. Staff have locally required licences/certification relevant to their duties (e.g. sewage treatment plant operator). GUIDANCE: • On-the-job and formal training. is provided . Ensure awareness. • Larger organizations - formal training with materials and duty statements for critical tasks/responsibilities. • Appropriate languages. • Certifications/licences.

A2

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GSTC HTO Sustainability Management
A2 Legal compliance
A2 The organization is in compliance with all applicable local to international legislation and regulations (including, among others, health, safety, labor and environmental aspects). INDICATORS: • Compliance with all relevant legislation and regulations (including health, safety, labor and environmental). • There is an up-to-date list of legal requirements. GUIDANCE: • An overall register of legal requirements and documentation showing compliance with fees/conditions is desirable. Compliance with permit/license and planning conditions should be documented.

A4

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GSTC HTO Sustainability Management
A4 Customer Satisfaction
Customer satisfaction, including sustainability aspects, is measured and corrective action taken. INDICATOR: • A complaint system is in place which records customer complaints and corrective actions. GUIDANCE: • Best practice is to have proactive customer satisfaction surveys/interviews with analysis and corrective action/improvement programs.

A5

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GSTC HTO Sustainability Management
A5 Accurate Promotion
Promotional materials are accurate and complete with regard to the organization and its products and services, including sustainability claims. They do not promise more than is being delivered. INDICATOR: • Marketing materials set realistic expectations and do not make false or misleading claims. GUIDANCE: • Images are of the actual experiences and places visited by customers. Marketing about wildlife or cultural events does not promise sightings which are not guaranteed. Claims about sustainability should be based on past performances not sustainability aspirations.

A6

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GSTC HTO Sustainability Management
A6.1 Planning, design, construction, renovation, operation and demolition of buildings and infrastructure…
…comply with zoning requirements and with laws related to protected areas and heritage consideration. INDICATOR: • Land use and activities are in compliance with local zoning and protected or heritage area laws and regulations, including any licenses and permits and/or management plans. GUIDANCE: • Consider all relevant social, conservation, urban, recreational, amenity and tourism planning instruments. Statutory instruments must be complied with and non-statutory instruments should be complied with except in appropriate circumstances. Instruments made after the organization started should be complied with as far as practical.


GSTC HTO Sustainability Management
A6.2 Planning, design, construction, renovation, operation and demolition of buildings and infrastructure…
...respect the natural and cultural heritage surroundings in planning, siting, design and impact assessment.issues. INDICATORS: • Siting and design has considered visual amenity, materials, landscape, the assimilative capacity of the ecosystem to change and takes into account local cultural heritage conservation and presentation aims. • Archaeological, cultural heritage, and sacred sites have not been disturbed (inventory of sites and steps taken to protect them). • Endangered (OR PROTECTED) wildlife has not been displaced or reproductive habitat destroyed. • Buildings do not destroy scenic amenity. • Water courses/catchments/ wetlands have not been altered and runoff from buildings, parking lots, and grounds is channeled and filtered. GUIDANCE: • Criteria mandatory for new construction, redevelopment and new activities.


GSTC HTO Sustainability Management
A6.3 Planning, design, construction, renovation, operation and demolition of buildings and infrastructure…
…use locally appropriate sustainable practices and materials. INDICATORS: • Does the organization incorporate local practices, materials and crafts into structures, native plants into landscaping, and local customs into programs and operations. GUIDANCE: • Criteria mandatory for new construction, redevelopment and new activities.


GSTC HTO Sustainability Management
A6.4 Planning, design, construction, renovation, operation and demolition of buildings and infrastructure…
…provide access for persons with special needs, where appropriate. INDICATORS: • Facilities and services (including materials) are accessible to persons with special needs. Level of accessibility is clearly communicated to the customer. GUIDANCE: • Match the special needs access with the normal mobility expected of the customer for example city hotel would be expected to fully provide, remote mountain lodge with hiking trails as the main activity less requirements and adventure river rafting would cater only for fully able-bodied customers.

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A6.1

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A6.2

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A6.3

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A6.4

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A7

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GSTC HTO Sustainability Management
A7 Land and Water Rights
Land and water rights, and property acquisition are legal, comply with local communal and indigenous rights, including their free, prior and informed consent, and do not require involuntary resettlement. INDICATORS: • Land use/tenure and rights to activities have formal legal recognition or there is documentation of agreement by local communities and indigenous owners. • The land use and activity has not involved any involuntary resettlement or land acquisition. GUIDANCE: • Criteria mandatory for new construction, redevelopments and new activities.

A8

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GSTC HTO Sustainability Management
A8 Interpretation and Behavior
Information about and interpretation of the natural surroundings, local culture, and cultural heritage is provided to customers, as well as explaining appropriate behavior while visiting natural areas, living cultures, and cultural heritage sites. INDICATORS: • Customers are aware of appropriate behaviors and have a general understanding of the local natural and cultural environment. The company has an interpretation program with displays, guides, collateral etc. GUIDANCE: • Best practice is to engage staff of the local culture and/or experts in natural/cultural heritage of the local area to present.